- Right of withdrawal (subscriptions and digital services)
According to EU consumer law, the 14-day right of withdrawal does not apply to subscriptions and digital services once access has started with the customer’s explicit consent.
Therefore, once a subscription (free or paid) has been activated, payments are non-refundable.
If a Premium membership is cancelled, the member will retain access to all benefits until the end of the current paid period. - Events and activities
- You may cancel your participation with a full refund if the request is made at least 14 calendar days before the start date.
- Cancellations made between 13 and 7 days before the event will receive a 50% refund.
- Cancellations made with less than 7 days’ notice are non-refundable.
- If the event is cancelled by the organizer, a 100% refund will be issued.
- Third-party services
Some services are provided by external partners. In these cases:
- The cancellation and refund terms of the respective provider will apply.
- Members will be informed of these conditions at the time of booking.
- Refund procedure
To request a cancellation or refund, members must contact our team within a maximum of 14 calendar daysfrom the date of purchase (where applicable), by email at the address indicated on our website. The following details must be included:
- Full name
- Order or booking number
- Service or event purchased
- Reason for cancellation
Refunds will be processed using the same payment method used for the original purchase, within 14 calendar days of approval.